8 Methods to Resolve Outlook IMAP Error 0x800ccc0E


For an Outlook user, it is extremely distressing when they cannot access Outlook due to various errors.  One of those Outlook errors is the IMAP 0x800ccc0e which is commonly encountered while trying to send or receive emails in Outlook. This article provides a clear vision of IMAP error-0x800ccc0e by explaining the reasons, and best-resolved methods to fix the error 0x800ccc0e.

Fix IMAP error 0x800ccc0e

Error 0x800ccc0E cannot download from IMAP e-mail server

Fix Outlook IMAP error 0x800ccc0e

Error 0x800ccc0E cannot Connect to IMAP server to receive the message

Why Does IMAP 0x800ccc0E Error Occurs?

  1. The error IMAP 0x800ccc0e occurs when there is a conflict between SMPT servers while using one of the Microsoft Outlook programs configured with an IMAP account.
  2. The other root cause behind the error is the inappropriate port number used in an IMAP account
  3. Another common reason behind the error is Outlook PST corruption. Corruption can occur for many reasons including file system damage, the practice of malicious software and many.

Now, without wasting much of the time let us start with all the basic tests and methods to fix the Outlook IMAP Error 0x800ccc0e.

DIY Methods to Fix the IMAP Error 0x800ccc0e

Internet connectivity issue

Firstly, look at your internet connection. The bad network sometimes leads to the IMAP error 0x800ccc0e. It is always good to have a safe and secure internet connection to avoid Outlook send receive error. Also, verify if the Outlook application is not set to work in Offline mode.

A firewall is blocking Outlook

Sometimes, the firewall may block Outlook.exe from running normally. When the .exe files are blocked it cannot communicate with the mail server and leads to IMAP error 0x800ccc0e. To avoid the error, try disabling the firewall rules and restart the Outlook and verify that the error persists.

Delete all the unwanted suspicious emails

Malicious emails block the way of new emails to be received and sent. Discard all the suspicious emails coming from the unauthenticated sources to your Outlook account.

Increase server timeout setting

Modify the server timeout setting to get rid of the IMAP 0x800ccc0e error. To set the timeout to follow the below-given steps.

  1. Launch Outlook, go to File >> Info >> Account setting >> Account setting
  2. Select your account and click on Change
  3. Next, Select More setting… and click on the Advanced tab
  4. Increase the server timeout seconds

Restart Outlook and check whether Outlook Error Code 0x800ccc0e appears again or not, then try the next solution.

Start Outlook in safe mode

Starting Outlook in safe mode enables you to narrow down the source of a problem and can help you troubleshoot IMAP problems.

For Windows 11/10/8.1/8/7/Vista users, press Windows + R keys to open the Run command and type Outlook.exe /safe in the search bar and hit Enter.

In earlier Windows 2003, 2000 and XP, type Run in the search bar or press Windows + R keys and type outlook.exe /safe and click OK.

SMTP authentication issue

As it is mentioned earlier, you may encounter the IMAP error – 0x800ccc0e when your Outlook application is unable to authenticate the outgoing server (SMTP).

Follow the steps to fix the error 0x800ccc0e by turning on SMTP authentication and check does the error persists.

  1. Open Outlook
  2. Go to File >> Info >> Account setting >> Account setting
  3. Select your email account and hit the Change button.
  4. Click on the More settings… option 
  5. Select the outgoing server in the Internet E-mail setting window
  6. Make sure you enable the My outgoing server (SMTP) requires authentication checkbox.
  7. Click Ok and restart the Outlook and check for the IMAP error 0x800ccc0e

Incorrect port numbers

Incorrect port numbers might become the reason for error IMAP 0x800ccc0e when you’ve enabled encryption, but have set the Incoming server (IMAP) port number to a non-encrypted port number 143, or if you have not enabled encryption but have changed the port number to an encrypted port number 993.

To fix the IMAP error, change the incoming server port to 143 if you have not enabled encryption or set the port number to 993 if you have enabled encryption. To do so, follow these steps:

  1. This process is almost the same till you reach More Settings option in the previous method (SMTP authentication issue)
  2. In the internet email setting, select the advanced tab set Incoming server (IMAP) port number
  3. Click OK to apply the changes

However, even after performing all the methods listed above, if you are unable to fix the 0x800ccc0e IMAP error and cannot access the Outlook data, it must be due to the corruption in the Outlook data file.

In such cases, try fixing the Outlook error 0x800ccc0e with the help of a Microsoft Inbox repair tool (Scanpst.exe).

Fix the IMAP error 0x800ccc0e using the Inbox repair tool

Inbox repair took is an inbuilt tool to fix Outlook errors. Locate and run the inbox repair tool. Browse or provide folder path where the PST file is saved.

Locate and run the inbox repair tool. Browse or provide folder path where the PST file is saved.

Folder path- C:\Program Files (x86) \Microsoft Office\root\Office19

Note: The above path applies to Office 2019 and Outlook 365. If you are using Outlook 2013, use the path: C:\Program Files (x86) \Microsoft Office\Office15.

If you are using an older version of the application, change “Office16” in the path to “Office19” for Outlook 2010 and “Office13” for Outlook 2007 in the path.

Step 1: Then, click on Start to initiate the scanning process to repair PST file Outlook

Step 2: Finally, click on the Repair button to fix trouble-causing IMAP Outlook error 0x800ccc0e. Restart the Outlook and check does the error appears.

Inbox repair toolHowever, the Inbox Repair Tool has several limitations. Some of them are listed below:

  • It fails to fix severely corrupted PST files
  • The inbox repair tool directly acts on the original Outlook PST files. 
  • Repairing corrupt PST files by using Scanpst.exe can be a tedious and time-consuming process and it is very likely to encounter Microsoft Outlook Inbox Repair Tool Not Responding error.

If your Outlook is severely corrupted, it is nearly challenging to fix the IMAP error using an inbox repair tool. In such situations, try using a safe and secure Outlook PST repair tool to get the access back to your Outlook data file and fix the error IMAP 0x800ccc0e

SFWare Outlook PST repair tool is a secure tool designed to repair severely corrupted or inaccessible Outlook data files. The PST repair tool fixes the error 0x800ccce without changing the original PST file and helps you in recovering all mailbox components including deleted emails, attachments, contacts, etc in a few clicks only. Download Now to fix the error IMAP 0x800ccc0e and get back access to your Outlook data.

Free Download for Windows

Fix IMAP 0x800ccc0e  error with Outlook PST repair tool

Quickly fix the error with an efficient Outlook PST repair tool. Download and Launch the application.

first step to use PST repair tool

The main screen displays three options: Open PST File to locate the default location of your PST file, Select PST File to provide the PST file path manually and Find PST Files to locate the files if you are unaware of PST file location.

Select PST File to RepairNext, Select the Normal Scan or Smart Scan from the next screen, where Normal Scan is chosen when the severity of corruption is low or the Outlook file doesn’t open due to minor Outlook errors. The smart scan option is selected if you are facing sever Outlook corruption or Outlook is broken.

End Screen

Finally, click on the Repair option to fix Outlook  IMAP 0x800ccc0e error. After the completion of the process, preview all the recovered Outlook data to evaluate. If you are happy with the results, Save the PST file on to the desired location.


This article provides all feasible methods that could be used to fix the IMAP error 0x800ccc0e.  Irrespective of the reasons behind the error, by trying out all the above-mentioned methods you should be able to fix the error.

Do let us know if you were successful in fixing the error with the help of this article, share your thoughts in the comment section below. 

Frequently Asked Questions:

When IMAP Error Occurs?

There are many reasons that causes the IMAP error. However, it is the server error that disables the connectivity to send and receive emails. Therefore, poor or no internet connection, blocking of firewall, incorrect port numbers, SMPT issues can cause Outlook error 0x800CCC0E cannot connect to the server.

What are the solutions to fix Outlook Error 0x800CCC0E in Windows?

As mentioned above, IMAP error occur due to connectivity and synchronization issues, the best troubleshooting methods are verifying Outlook application is not set to work in Offline mode and check the internet connectivity. Try deleting unwanted suspicious emails and Use Inbox repair tool to fix the Outlook data file corruption.

Leave a Reply

Your email address will not be published. Required fields are marked *