If binge-watching has become a global habit, Netflix is one of the main reasons behind it, offering hundreds of shows, movies, and documentaries. It broke the traditional weekly episode constraints.
Just like any streaming service, Netflix can experience technical difficulties like buffering, connection problems, and occasional error messages or “Netflix not working” which can be quite frustrating.
Playback issues on Netflix can occur for various reasons, ranging from device-specific problems to network or software issues, resulting in different Netflix playback errors.
The upcoming sections will provide solutions to Netflix’s problems. Read on and try them out!
Common Netflix Playback Issues and their Solutions
How do you Fix problems with Netflix? [PC]
- Netflix Black Screen
- Netflix Audio Out of Sync
- Netflix Video Errors
- Netflix Video stuttering, Glitchy, or Distorted
Netflix Black Screen
When you observe a black screen on Netflix with sound or without sound, here is how you can fix it:
Start by verifying the internet connection and restart or update the application, if that doesn’t work follow the troubleshooting solutions listed below:
1: Update Graphics Drivers: Outdated drivers on your device can cause payback issues like these. Updating them will fix the issue.
Open Device Manager > Expand Display Adapters > Right-click on GPU, select Update Driver, and choose Search automatically for drivers.
2: Disable Hardware Acceleration: If you are streaming Netflix on a browser, disable the hardware acceleration option as it can disrupt video playback. This may resolve issues with videos that won’t play on browsers.
3: Clear Cache: Clean up the app cache files and play the video again to see if the screen goes black on Netflix again
Go to Settings > Apps > Netflix > Advanced options > Reset to clear Netflix app cache files
Netflix Audio Out of Sync
Restart your computer: Shut down for 10 seconds, then restart it and play Netflix again to check if the audio sync issue is resolved.
Disable Browser Extensions: Turn off extensions, especially ad blockers or VPNs on the browser to play the video, and check if the audio is syncing with Netflix video
Netflix Video Errors
There are several Netflix Errors on Netflix such as 1011, 12001, 1012 Ui-800-3, M7111-1331 or H7353 errors that can pop up while streaming Netflix, which indicates mostly there is an issue with the app data. Here are a few solutions to fix them:
1:Try Netflix.com in a browser: When facing an issue with the Netflix application, you can log in to your account using the Netflix.com website and check if the video errors are popping up again.
2: Reinstall the application: In case of corrupt application files, you can uninstall and reinstall the application to solve the video error on Netflix
Netflix Video stuttering, Glitchy, or Distorted
In the case of skipping, strutting, or glitches while watching shows, Here’s how you can fix those Netflix issues:
1: Close background applications and programs: Close all the other applications consuming system power and resources to fix Netflix glitching, pixelated, and distorted videos.
2: Modify Screen Monitor Settings: You can change the display settings and play Netflix gain
- Right-click on the desktop > Display Settings and choose Advanced Display Settings.
- Scroll down and lower the refresh rate to 120 Hz or lower and Apply the changes.
3: Update OS: Update your device’s OS to address compatibility issues, bug fixes, and better optimization, which can resolve video playback issues on Netflix.
How do you fix problems with Netflix? [TVs and Streaming Devices]
If you’re experiencing Netflix issues and have limited options on your TV or streaming device, here are some effective troubleshooting steps:
1: Verify the Connections: Check the HDMI cable and port on your TV and speaker connections on your TV, If you notice any damages replace them or connect a different port and relaunch Netflix
If Netflix works on another TV, the issue may lie with the original TV’s HDMI port. In such cases, contact the TV manufacturer for assistance.
2: Restart the Device: Restarting your device helps to re-establish the device’s connection to the internet and Netflix servers, ensuring smoother streaming and eliminating issues like buffering, playback freezing, or content not loading.
3: Sign out and Sign in Again: Clear temporary glitches or corrupted data associated with your account by signing out and signing in again. This will refresh your account connection and clear potential errors or session-related problems.
This will resolve issues like buffering, failed loads, or login errors. It can also help if there are authentication issues
4: Update the Firmware: Check for updates in your device’s settings menu, update your TV or streaming device to the latest firmware launch the Netflix application again, and see if there are any video playback errors or issues.
5: Play a different show: If one show or movie fails to load or plays with issues like buffering or poor quality you can switch to another show to identify whether the issue is related to the streaming service or network.
If the new show plays fine, the problem may be with the original content or its connection to Netflix’s servers, Report problematic content directly to Netflix if other titles stream without issues
Conclusion:
These are a few common Netflix issues that users encounter. If you have encountered any of the above problems, follow the appropriate solutions specific to your device. To prevent playback issues on Netflix in the future, ensure the app or browser is updated, maintain a stable internet connection, and disable conflicting extensions. Happy binge-watching!
