How to Fix Error 0x8004011D, The Server is Not Available?

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 Although Microsoft Outlook is a most commonly used email client, it is not free from errors that stops sending and receiving emails. ‘Microsoft Exchange Server’ reported error (0x8004011D) is an error that prompts when trying to perform sending and receiving emails on Microsoft Outlook. In this article, you will be able to understand the causes of the error and methods to troubleshoot the same without any hassle.


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The Outlook Error 0x8004011D, The Server is Not Available

What causes Outlook Error 0x8004011D?

How to Fix the Error 0x8004011D, The Server is Not Available?

Frequently Asked Question

The Outlook Error 0x8004011D, The Server is Not Available

The Outlook error 0x8004011d occurs when users are trying to synchronize an Outlook account with the server and thus prompts a synchronization issue. The detailed error message is given below:

Outlook Error 0x8004011D, The server is not availableTask ‘Microsoft Exchange Server’ reported error (0x8004011D): ‘The server is not available. Contact your administrator if this condition persists.’

Task ‘Microsoft Exchange Server – Sending and Receiving’ reported error (0x8004011D): ‘The server is not available. Contact your administrator if this condition persists.’

What causes the error 0x8004011D in Outlook?

There are many factors that are responsible for the occurrence of Outlook error 0x8004011D. Most common of them are slow internet, interrupted internet connection, improper Outlook installation or configuration.

The other reasons would be viruses or malware that corrupts the Outlook data file, blocked system ports and conflicts with add-ins or third-party applications.

How to Fix the Outlook Error 0x8004011D, Server Not Available?

When the Outlook error – 0x8004011d appears, you will not be able to receive or send emails anymore until you find ways to fix it. Try the following 5 solutions to fix the Outlook Error 0x8004011D.

1: When Offline, Use Cached Exchange Mode

2: Creating a New Outlook Mail Profile

3: Open Outlook in Safe mode with Networking using Windows Safety Scanner

4: Increase Maximum Allowed Sessions Per User via Registry Key

5: Repair Corrupt Outlook Data Files

Method 1: Enable Cached Exchange Mode to Fix Outlook 0x8004011D error

If the 0x8004011D error appears in the Exchange account it is recommended to use the Exchange Cached mode to see if it resolves the Exchange servers without issues and connects the server.

Below are the steps for how to enable Cached Exchange Mode for the affected Outlook mailbox account:

Fix Outlook Error 0x8004011D- Email Accounts

Step 1: Open Control Panel and type Mail in the search box. Click on Mail from the list of options.

Step 2: Click the Email Account button.

Step 3: On the Email tab, double-click on the Exchange account that you are using and click on Next

Step 4: When you reach the Change Account Windows Server Settings page

Step 5: Check the box beside Use Cached Exchange Mode.

Or you can enable Use Cached Exchange Mode via Outlook >> File >> Account settings >> Select the email account >> Change >> More settings.

Now, Restart Microsoft Outlook for the changed setting to take effect and verify if the error is 0x8004011D still exists or not.

Method 2: Create a New Outlook Mail Profile

Below are the steps to remove the current Outlook mailbox profile and recreate a new profile to fix the Outlook Error 0x8004011D.

Note: Make sure to keep backup your PST or OST file before proceeding. Creating a new profile may delete all your Outlook data from the existing profile.

Fix Outlook Error 0x8004011D- Show profiles

Step 1: Close Microsoft Outlook program. Open Control Panel

Step 2: Click the Mail from the list of options. Click the Show Profiles button.

Step 3: Select the Outlook Profile that you are using and click on the Remove button. When the confirmation window is prompted, click on Yes to proceed.

Step 4: Now, Start Microsoft Outlook and follow instructions presented on screen and configure a new Outlook Profile.

Now, try to sync the Microsoft Outlook program and see if the error 0x8004011D still exists.

Method 3: Open Outlook in Safe mode with Networking using Windows Safety Scanner

First, restart the PC and wait for the initial login screen. Click on the Power Options icon at the bottom right corner. Hold the Shift key while clicking on the Restart option to force the PC boot in Safe Mode.

Step 1: Once the computer enters the Recovery menu, click on Troubleshoot >> Startup Settings.

Step 2: Press F5 to boot the PC in Safe Mode with Networking.

Step 3: Now, open the browser. Visit Microsoft official site to download Microsoft Safety Scanner.

Step 4: Once Microsoft Safety Scanner is downloaded, double-click on the downloaded executable file to start the scanning process.

If the UAC (User Account Control) prompts, click Yes to continue with administrative privileges.

Step 5: Complete the on-screen prompts to initiate the scan with Microsoft Safety Scanner.

At last, Reboot the PC and boot in normal mode and check if the Error 0x8004011D is gone.

Method 4: Increase Maximum Allowed Sessions Per User via Registry Key

Sometimes, increasing the maximum allowed session per user helps fixing the connectivity or synchronization errors in Outlook. Below are the steps to fix the error 0x8004011D, server is not available using Registry key.

Step 1: Press Windows key + R to open the Run box. Type regedit and press Enter. This opens the Registry Editor.

Step 2:  Open Registry editor with administrative privileges. Navigate to the following location:


Step 3: Try to find the MaximumAllowedSessionsPerUser entry and click on it.

(If it doesn’t exist, right-click on a space and choose New > DWORD (32-bit) Value. and name it as MaximumAllowedSessionsPerUser.)

Step 4: Double-click on MaximumAllowedSessionsPerUser entry, set the Base to Decimal and change the Value data to any number more than 1. Click OK to save the changes. Close the Registry Editor.

Step 5: Press Windows key + R to open a Run box. Type services.msc and press Enter to open Services console.

Step 6: Locate the Microsoft Exchange Information Store, right-click and choose to Restart the service from the context menu.

If the problem exists with Outlook synchronization/connecting with Server, the above-mentioned method should be able to fix it.

Method 5: Repair the Corrupt Outlook Data Files to Fix 0x8004011D Outlook Error

If the Outlook data files are corrupted and is the reason behind the error 0x8004011D, the server is not available. First, you need to repair the corrupt Outlook files (PST and OST). If Outlook has minor corruption, you can easily make use of Microsoft Inbox Repair Tool or ScanPST.exe.

Scanpst to fix corrupt Outlook data fileAlthough you can make use of ScanPST.exe, due to its certain limitation with Outlook data file size, severity of data file corruption Outlook, ScanPST may even stop responding. In such cases, it is always recommended to make use of a safe and secure PST repair tool that is able to fix both OST and PST Outlook data files.

Fix the Outlook Error 0x8004011D using PST Repair Tool

Download and Install SFWare PST Repair Tool to fix the Outlook Error. The Tool can easily fix any corruption on Outlook data files and recover any data that is lost from Outlook. Therefore, even if you do not have a backup of your files, the tool helps you recover the lost Outlook files including, mails, journals, calendars etc.

Free Download for Windows

Step 1: Select an appropriate option according to your scenario from the main screen.

  Open PST File – If you’re aware of the PST file path present on your computer

  Find PST File – If you do not know the location of Outlook PST file location

  Select Outlook Profile – If there are multiple Outlook users/profiles existing on your computer

first step to use PST repair tool

Step 2: Once you locate the Outlook data file, click on Next option

Step 3: Select either Normal Scan or the Smart Scan based on the level of corruption you have encountered while working on the file. Later, select a folder where repaired PST file is to be stored

Select PST File to RepairStep4: Click on the Repair button. Once the repair process is complete, you will be prompted with ‘Your Outlook PST file has been repaired’ message.

Now verify if the error 0x8004011D, server is not available, is fixed.

Frequently Asked Question

How can I Fix the Outlook Error 0x8004011D?

You can first try updating your windows system and run SFC to scan for viruses or any malware corrupting the file system. If this didn’t work, you can follow the methods given above in the article and try fixing the Outlook Error 0x8004011D.

Outlook doesn’t work. 0x8004011D error code. Why?

As mentioned above, the main reason that causes the error 0x8004011D is slow internet or interrupted internet connectivity. When the synchronization issue appears on Outlook, it disables Outlook to send or receive any emails from the server. Therefore, it seems like Outlook doesn’t work when the error 0x8004011D is encountered.

Does inbox repair tool repairs the server not available Outlook error code 0x8004011D?

If the error occurred due to PST or OST file corruption on Outlook, in such cases, you can use the Inbox Repair tool or ScanPST which is included in your MS Office package.

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